Always stay in touch

Inquiries

info@elmallwany.com

Sales department email

sales@elmallwany.com

Email of the Chairman of the Board of Directors and the General Manager

admin@elmallwany.com

Email complaints and suggestions

contact.us@elmallwany.com

Customer service email

customer.service@elmallwany.com

Human Resources email

hr@elmallwany.com

After-sales and installation service email

after.sales@elmallwany.com

Kitchen and Carpentry Department Email

kitchen@elmallwany.com

Information questions

Frequently asked questions

Will I get the same product as I see in the picture?

Yes, you will receive the same product you saw in the picture and you can see real photos of customers on our Instagram or send them on Messenger to check them.

Where can I view my sales receipt?

Receipts are sent as an email to you once you place an order

Or.. when you receive the order

How can I return an item?

It must be within 14 days from the date of purchase
The original invoice is required
The exchange or return must be made from the same branch from which the purchase was made
There is no cost to the customer if the order is canceled before it is delivered
There is no cost to the customer if a defect is discovered in the product during its inspection in front of the representative
The customer will bear the shipping costs only if the product is not received from the representative
In the case of exchange or return within 14 days

Will you restock items indicated as “out of stock?”

Yes, or we'll announce if discontinued.

Information About Us

Contact with us to questions